Returns

Return, Exchange, and Refund Policy

We want you to feel comfortable with your purchase and have a clear understanding of the options available if an item does not meet your expectations. Our return and exchange procedures are designed to make the process straightforward while ensuring that returned products can be reviewed and handled appropriately. Please read the following guidelines before submitting a return request, as eligibility and processing requirements may vary depending on your delivery destination and the type of purchase.

Domestic Returns and Exchanges

Customers within the United States may request a refund for eligible merchandise within 14 days after the package has been delivered. If you prefer an exchange or store credit instead, your request must be submitted within 30 days of delivery. After starting the return process, you will have seven days to hand the package over to the shipping carrier. We recommend preparing your parcel promptly to avoid missing the return shipping deadline.

For domestic refund requests, a return processing fee of $6.95 will be deducted from the amount refunded. Exchanges and returns processed for store credit do not incur this return fee. Any shipping charges paid when the original order was placed are non-refundable.

If you request an exchange, the replacement product is not reserved immediately when the request is submitted. Availability is confirmed only after the returned package has been handed to the carrier and scanned into its system. Sending your return promptly may improve the chance of obtaining the requested item. If the replacement product becomes unavailable, store credit will be issued instead. Each order is eligible for one exchange only.

Returned merchandise must be in new, unworn condition. Products that show signs of use, damage, or other changes in condition may not qualify for a full refund or store credit. If an order originally included a coordinated set and only one piece is returned, the remaining piece may be repriced at its regular individual selling price. Any refund will then be calculated after the price adjustment.

Products marked as final sale cannot be returned or exchanged. Please review product descriptions and sale conditions carefully before completing your purchase.

International Returns

Customers placing orders for delivery outside the United States may request a return within 21 days of delivery. To begin, submit your request through the designated online returns portal. International customers are responsible for arranging and paying for return shipping, as prepaid return labels are not provided for international shipments.

Please use a shipping service that provides tracking and postage payment. Send the parcel to the return address supplied in the return instructions. Include your name and order number inside the package so the returned merchandise can be matched with the correct purchase. Keeping your shipping receipt and tracking details is recommended until the return has been processed.

International exchanges are not available through the return process. If you would like a different size, color, or product, return the original item if eligible and place a separate order for the replacement.

International merchandise must also be returned in new, unworn condition. Items that show signs of wear or damage may not qualify for a full refund or store credit. Where only one component of a set is returned, the item retained may be adjusted to its regular individual price before the refund is calculated. Original shipping charges, import duties, and taxes are not refundable. These charges also remain non-refundable when a shipment is declined or rejected at delivery.

How to Submit a Return or Exchange

All return and exchange requests must be initiated through the authorized online return portal. Follow the instructions provided, enter the relevant order details, and select the available option that best matches your request. Review the information carefully before submitting it. Once your request has been accepted, follow the packaging and shipping instructions provided for your return.

Please remember that selecting an exchange does not guarantee that the requested replacement will remain available. Replacement inventory is reserved only after the returned parcel has been dropped off and scanned by the shipping carrier. If the requested item is no longer available when the return is processed, store credit will be provided instead. Exchanges are limited to one per order.

Refund and Exchange Processing Times

After a returned or exchanged item reaches our facility, please allow approximately five to seven business days for processing. The time needed for the refund to appear in your account may also depend on your payment provider or financial institution. Shipping transit time is separate from the processing period, so the overall timeline may be longer than the processing estimate.

Purchases Made with Rewards or Promotional Credits

Orders paid for using reward points, loyalty credits, or similar promotional benefits may be subject to additional restrictions. Depending on the terms of the reward program, eligible purchases may qualify only for an exchange involving the same product in another available size or color. Requests must be submitted within the applicable exchange period, which may be 30 days from delivery.

Exchanges involving a different product may require an additional payment. Previously redeemed reward points or promotional credits may not be restored after an exchange or refund has been completed. Once such benefits have been applied to an order, they may be considered used and unavailable for reinstatement. Reward-based purchases may also be subject to restrictions on combining points with other discount codes unless a specific offer states otherwise.

Where a minimum order value applies to the redemption of loyalty credits, the applicable threshold will be displayed through the relevant program terms or checkout information. Earning points or participating in activities may remain available even when redemption conditions apply.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team before sending the item back. Provide your order number, a description of the issue, and any relevant photographs that may help us assess the situation. Our team will review the information and explain the available next steps.

For questions about eligibility, return procedures, refunds, exchanges, or reward-related restrictions, contact [email protected]. Please include your order number and a clear explanation of your request so we can assist you more efficiently.

By submitting a return request, you acknowledge that the applicable deadlines, merchandise condition requirements, fees, and restrictions described in this policy may affect the available resolution. We encourage you to review these conditions before purchasing and to contact us whenever you need clarification about the return process.